The protection of your personal data is a high priority for T‑Systems Client Services GmbH. It is important to us to inform you about what personal data is collected, how it is used and what options you have in doing so.
a) Necessary processing in the provision of the digital service (Art. 6 para. 1b GDPR, §25 para. 2 no. 2 TDDDG)
When you visit our websites, the web server temporarily records the domain name or IP address of your computer, the file request of the client (file name and URL), the http response code and the website from which you visit us. The logged data is used exclusively for data security purposes, in particular to defend against attack attempts on our web server (Art. 6 para. 1f GDPR). They are not used to create individual user profiles or passed on to third parties and are deleted after 7 days at the latest. We reserve the right to carry out the statistical evaluation of anonymised data sets. Additional personal data, such as Your name, address, telephone number or e-mail address will not be collected, unless this information is provided voluntarily by you.
b) Processing in the provision of the Digital Service provided by third parties
Many operating systems provide the possibility to dictate the text in addition to typing via keyboard. When using this function, the language is processed by the third party (e.g. Apple, Google, Microsoft) as the controller and the result is output in the input field. For details of the functionality, how you can turn the use on or off and the legal basis for processing, please contact the respective operating system manufacturer (third party).
2) Is my usage behavior evaluated, e.g. for advertising or tracking?
We want you to enjoy using our digital services and using our products and services. In order for you to find the products that interest you and for us to be able to design our digital service in a user-friendly manner, we analyse your usage behaviour in a pseudonymised manner. Within the framework of the legal regulations, usage profiles are created. In the following, we provide you with general information about the various purposes of the processing. Via the "Consent to data processing" query, which appears when you access our digital service, you have the option of consenting to the processing or rejecting it in part or in full. Processing that is necessary for the provision of the digital service (see explanation above under 1.) cannot be refused.
This processing is always active and necessary for the digital service to function properly.
a) Functional
This processing is necessary to enable you to navigate through the Digital Service and use essential features. They enable basic functions; they also serve the anonymous evaluation of user behavior, which we use to continuously develop our digital service for you. The legal basis for this processing is §25 para. 2 no. 2 TDDDG, Art. 6 para. 1b GDPR or, in the case of third countries, Art. 44 et seq. GDPR.
| Purpose of processing | Required processing |
|---|---|
| Processing company with company address / data recipient | T‑Systems Client Services GmbH
Hahnstraße 43d 60528 Frankfurt am Main Germany |
| Products used/short description of the service used | CMS Functionality Assurance |
| Description of the specific purpose of processing | Necessary processing to enable the user to navigate through the digital service and use functions. |
| Responsibilities | T‑Systems Client Services GmbH
Hahnstraße 43d 60528 Frankfurt am Main Germany |
| Data processed | IP address, date and time of access, file request of the client (file name and full URL), user-agent of the client (browser type and version), http response code |
| Storage period | Session cookie (14 days) |
| Legal basis (processing) | Data processing is carried out on the basis of Art. 6 para. 1 b) GDPR |
b) Analytical
This processing is necessary so that we can carry out technical analyses, usage evaluations and reach measurements, with which we can ensure the quality as well as the services offered and improve structural errors of the digital service and its functions. The necessary analytical processing is carried out without access to your terminal device and is based on information already collected for the provision of the digital service, see functionally necessary processing. After pseudonymization, these are processed exclusively for the purpose of ensuring high-quality and service-oriented service implementation, storage period 24 months. The legal basis for this processing is Art. 6 para. 4 GDPR.
| Purpose of processing | Analytics |
|---|---|
| Processing company with company address / data recipient | The web service Matomo is an open-source web analytics platform, which is used by the service provider denkwerk GmbH (Vogelsanger Str. 66, 50823 Cologne) for T‑Systems Client Services GmbH. |
| Products used/short description of the service used | Improvement of user experience and error analysis |
| Description of the specific purpose of processing | Improvement of the website through statistical analysis of website usage |
| Responsibilities | T‑Systems Client Services GmbH
Hahnstraße 43d 60528 Frankfurt am Main Germany |
| Data processed | IP address, date and time of access, file request of the client (file name and full URL), user-agent of the client (browser type and version), http response code |
| Storage period | Anonymized IP address Session cookie (24 months) |
| Legal basis (processing) | Data processing is carried out on the basis of Art. 6 para. 1 b) GDPR |
3) Where can I find more information about data protection at Deutsche Telekom?
Further information, including data protection in special products, can be found under www.telekom.de/datenschutzhinweise and under www.telekom.com/datenschutz.
4) What rights do I have?
You have the right to:
a) to request information on the categories of data processed, purposes of processing, possible recipients of the data, the planned storage period (Art. 15 GDPR);
b) to request the correction or completion of incorrect or incomplete data (Art. 16 GDPR);
c) revoke any consent given at any time with effect for the future (Art. 7 para. 3 GDPR);
d) to object to data processing that is to be carried out on the basis of a legitimate interest for reasons arising from your particular situation (Art. 21 para. 1 GDPR) at any time for the future, stating these reasons. You can object to data processing for direct marketing purposes at any time without giving these reasons (Art. 21 para. 2, 3 GDPR);
e) in certain cases within the framework of Art. 17 GDPR, to request the deletion of data - in particular if the data is no longer necessary for the intended purpose or is unlawfully processed, or you have revoked your consent in accordance with above (c) or have declared an objection in accordance with above (d);
f) under certain conditions, to demand the restriction of data if deletion is not possible or the obligation to delete is disputed (Art. 18 GDPR);
g) data portability, i.e. You can receive your data that you have provided to us in a common machine-readable format, such as z.B. CSV, and, if necessary, transmit it to others (Art. 20 GDPR;)
h) to complain to the competent supervisory authority about data processing (for telecommunications contracts: Federal Commissioner for Data Protection and Freedom of Information; for the rest: State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia).
5) To whom does Deutsche Telekom pass on my data?
To processors, i.e. companies that we commission to process data within the framework provided for by law, Art. 28 GDPR (service providers, vicarious agents). Deutsche Telekom remains responsible for the protection of your data in this case. We commission companies in particular in the following areas: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.
To cooperation partners who provide services for you or in connection with your telecom contract on their own responsibility. This is the case if you commission the services of such partners from us or if you consent to the involvement of the partner or if we involve the partner on the basis of a legal permission.
6) Where is my data processed?
Your data will be processed in Germany and other European countries. In some cases, your data will also be processed in countries outside the European Union (i.e. in so-called third countries), currently for example: Storing/hosting of customer data (excluding traffic data) by Amazon Web Services EMEA SARL, Microsoft Ireland Operations Ltd., Google Cloud EMEA Limited, Ireland, and Salesforce.com Germany GmbH in Europe. Only administrator access within the framework of technical support is possible from the USA. In addition, if data processing takes place in third countries, this will take place if you have expressly consented to this or if it is necessary for our provision of services to you or if it is provided for by law (Art. 49 GDPR). Your data will only be processed in third countries if certain measures ensure that an adequate level of data protection exists for this purpose (e.g. adequacy decision of the EU Commission or so-called appropriate safeguards, Art. 44 et seq. GDPR, (see here).
7) Who is responsible for data processing? Who is my contact person if I have questions about data protection at Deutsche Telekom?
The data controller is T‑Systems Client Services GmbH, Hahnstraße 43d, 60528 Frankfurt am Main. If you have any questions, you can contact our customer service or our data protection officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, datenschutz@telekom.de.
Status of the data protection notice: 30.01.2025